Frequently Asked Questions
Everything you need to know about capturing your perfect moment.
What types of cameras do you sell?
We offer a wide range of photography equipment, including professional DSLRs, mirrorless systems, compact point-and-shoots, and vintage film cameras, along with lenses and accessories.
Do you offer international shipping?
Yes, Catch Cameras ships to over 50 countries worldwide. Shipping costs and delivery times vary based on your location and will be calculated at checkout.
What is your return policy for high-end gear?
We offer a 30-day return policy on most items. Gear must be returned in its original packaging with all accessories and a shutter count increase of less than 100 frames.
Are the cameras covered by a warranty?
All new cameras come with a full manufacturer's warranty. Additionally, our certified pre-owned equipment includes a 6-month Catch Cameras limited warranty for your peace of mind.
How can I track my order?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
Do you offer technical support for new purchases?
Absolutely. Our team of photography experts is available via live chat or email to help you with initial setup, firmware updates, and troubleshooting.